Refunds & cancellation

Version 2026-09-30 · Effective 30 September 2026

Applies to: community memberships, Terminal Pro and wallet credits.

Your legal rights come first

This policy adds to your rights under consumer law. It doesn't replace them. If a service is faulty, not as described or not delivered, you may be entitled to a remedy, including a refund, under the law where you live. That includes the UAE's consumer protection law and the Australian Consumer Law.

Your first payment: 7 days

If you're not happy, ask for a refund within 7 days of your first payment on a new community membership or a new Terminal Pro plan, and we refund it in full.

EU and UK consumers: you have 14 days from your first purchase to change your mind and get a full refund.

Renewals

Renewals aren't refunded once the new period starts, except where the law requires it or we made an error. Cancel before your renewal date to avoid the next charge.

Community memberships (on Circle)

• Cancel in your Circle account settings, or email support@nobscrypto.com.au and we'll do it for you.
• Access continues to the end of the period you have paid for.
• We are the seller, even though Circle runs the checkout, so ask us for refunds.

Terminal Pro

• Cancel at any time in your account settings. You keep Pro until the end of the period you have paid for.
• Removed features: if we remove a major Pro feature during a period you have paid for, we refund the part you lose.

Wallet credits

• Unused paid credit is refunded if you close your account, if we close it without good reason, if we stop the AI tools, or where the law requires it.
• Fees on used credit: fees on credit you've already used aren't refunded, except where the law requires it.
• Pro's one-time welcome credit has no cash value, and isn't refunded.

How refunds are paid

To your original payment method. We start the refund within 14 days of approving it, and your bank may take a few more days to show it. We don't charge a fee for refunds.

How to ask

Email support@nobscrypto.com.au with your account email and what you're asking for.