Complaints
Version 2026-09-30 · Effective 30 September 2026
Applies to: anyone with a complaint about No BS Crypto.
How to complain
Email support@nobscrypto.com.au with "Complaint" in the subject line. Tell us what happened, what you'd like us to do, and your account email. You can also use our contact form.
What happens next
- Acknowledgement: within 2 business days.
- Investigation: we look at your account, our records and your messages. We may ask you questions.
- Answer: within 15 business days, in writing, with our reasons. If we need longer, we tell you why and give you a date, and the total is no more than 30 days.
- Review: if you're not satisfied, reply asking for a review. Someone who wasn't involved reviews it within 10 business days.
Using this process is free. It doesn't stop you using any of the options below, at any time.
Outside help
United Arab Emirates: the consumer protection authority in your emirate, or the UAE Ministry of Economy's consumer protection service. For data protection, the UAE Data Office.
Australia: your state or territory's fair trading or consumer affairs agency, or the ACCC. For privacy, the OAIC.
European Union: your national consumer authority, or the European Consumer Centre in your country. For data protection, your local data protection authority.
United Kingdom: the Citizens Advice consumer service. For data protection, the Information Commissioner's Office.
Courts: you can go to court in the UAE, or in your own country where your law allows. See /legal/terms, section 19.